Returns & Exchanges
Quick version: you have 30 days, exchanges are easy, and if you added Checkout+ at checkout, returns are free. Details below.
The 30-day window
You have 30 days from delivery to decide a pair is for you. Wear them around the house on carpet, walk a few rooms, sit through a dinner. If they aren’t right, send them back.
Two conditions: shoes must be unworn outside the house, and the original box has to come back with them.
Free returns with Checkout+
Checkout+ is the small add-on you saw at checkout (we use Redo to power it). If you added it, your return shipping is on us — one click in the return portal and we email you a prepaid label.
Returns without Checkout+
You can still return a pair the standard way — the only difference is you cover the return shipping. Start in the same return portal; the system will give you a label option, and the cost is deducted from your refund.
Exchanges
If you want a different size or color, choose “exchange” in the portal rather than “refund.” The new pair ships as soon as we receive the original — usually within a day of it arriving at our warehouse. If your size isn’t in stock, the portal will tell you and offer alternatives or a refund.
Not sure what size to switch to? Our Fit Finder walks you through it in about a minute, and accounts for the fact that most of our styles run a half-size small.
How long it takes
- Refund to original payment: usually 3–5 business days after we receive the pair, sometimes faster.
- Exchange: the replacement ships the day after we receive your return, with standard 3–5 day delivery from there.
- Store credit: issued the day we receive the return.
Final sale
Items marked “final sale” on the product page can’t be returned or exchanged. We’ll always tell you up front — it’ll be in the title and on the product page, never buried.
Damaged or wrong item
If we sent the wrong pair, or a pair arrived damaged, that’s on us — email help@steffies.us with a photo and your order number and we’ll make it right with a replacement shipped the same day.
The full policy
The legal version of all of the above lives on the refund policy page. If anything here ever conflicts with that page, the policy is the source of record.
Anything we can answer? Email help@steffies.us. We answer Mon–Fri.